PRIVACY POLICY

Last Updated: June 4, 2026

This Privacy Policy describes how Truepocket ("we", "us", or "our") collects, uses, and protects your personal information when you use our platform and services.

1. Information We Collect

We may collect the following information to provide our services:

  • Full name
  • Mobile number and email address
  • Address and identity proof documents
  • Bank account details for disbursement and repayment
  • Selfie and photograph for identity verification
  • Device information and IP address for fraud prevention
  • Usage data such as pages visited and actions taken within the app

2. How We Use Your Information

We use collected information solely for:

  • Processing and managing your advance application
  • Verifying your identity and preventing fraud
  • Communicating with you about your account, repayments, and updates
  • Complying with applicable laws and regulations
  • Improving our services and user experience

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only with:

  • Payment gateway and banking partners necessary for disbursements and collections
  • Identity verification service providers
  • Cloud infrastructure and hosting providers
  • Legal or regulatory authorities when required by law

All third-party partners are contractually obligated to handle your data securely and only for the stated purposes.

4. Data Security

We use 256-bit SSL/TLS encryption for all data transfers. Your data is stored on secure servers with restricted access. We implement industry-standard safeguards including access controls, monitoring, and regular security reviews.

5. Contact List Access

We do not access, store, or misuse your device contact list. We will never contact your friends, family, or colleagues for collection purposes. This is part of our strict No-Harassment Guarantee.

6. Data Retention

We retain your personal data for as long as required to provide our services and comply with legal obligations. Once no longer necessary, data is securely deleted or anonymised.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data, subject to legal obligations
  • Withdraw consent for non-essential communications

To exercise these rights, contact us at support@truepocket.live.

8. Cookies and Tracking

Our website may use cookies and similar technologies for session management and analytics. You can control cookie settings through your browser. We do not use cookies for advertising profiling.

9. Children's Privacy

Our services are intended only for users aged 18 and above. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the data promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts of Chennai, Tamil Nadu.

12. Contact Us

Company Name: TRUE POCKET

App Name: TRUE POCKET

Support Email: support@truepocket.live